Introduction
As AI adoption accelerates throughout industries, companies face an simple fact — AI is barely as highly effective as the info that fuels it. To actually harness AI’s potential, organizations should successfully handle, retailer, and course of high-scale information whereas guaranteeing price effectivity, resilience, efficiency and operational agility.
At Cisco Assist Case Administration – IT, we confronted this problem head-on. Our workforce delivers a centralized IT platform that manages your complete lifecycle of Cisco product and repair instances. Our mission is to offer clients with the quickest and best case decision, leveraging best-in-class applied sciences and AI-driven automation. We obtain this whereas sustaining a platform that’s extremely scalable, extremely accessible, and cost-efficient. To ship the very best buyer expertise, we should effectively retailer and course of huge volumes of rising information. This information fuels and trains our AI fashions, which energy important automation options to ship quicker and extra correct resolutions. Our largest problem was placing the fitting stability between constructing a extremely scalable and dependable database cluster whereas guaranteeing price and operational effectivity.
Conventional approaches to excessive availability typically depend on separate clusters per datacenter, resulting in vital prices, not only for the preliminary setup however to take care of and handle the info replication course of and excessive availability. Nevertheless, AI workloads demand real-time information entry, fast processing, and uninterrupted availability, one thing legacy architectures wrestle to ship.
So, how do you architect a multi-datacenter infrastructure that may persist and course of huge information to help AI and data-intensive workloads, all whereas protecting operational prices low? That’s precisely the problem our workforce got down to clear up.
On this weblog, we’ll discover how we constructed an clever, scalable, and AI-ready information infrastructure that permits real-time decision-making, optimizes useful resource utilization, reduces prices and redefines operational effectivity.
Rethinking AI-ready case administration at scale
In in the present day’s AI-driven world, buyer help is now not nearly resolving instances, it’s about repeatedly studying and automating to make decision quicker and higher whereas effectively dealing with the associated fee and operational agility.
The identical wealthy dataset that powers case administration should additionally gasoline AI fashions and automation workflows, decreasing case decision time from hours or days to mere minutes, which helps in elevated buyer satisfaction.
This created a elementary problem: decoupling the first database that serves mainstream case administration transactional system from an AI-ready, search-friendly database, a necessity for scaling automation with out overburdening the core platform. Whereas the thought made excellent sense, it launched two main issues: price and scalability. As AI workloads develop, so does the quantity of information. Managing this ever-expanding dataset whereas guaranteeing excessive efficiency, resilience, and minimal handbook intervention throughout outages required a wholly new method.
Fairly than following the normal mannequin of deploying separate database clusters per information middle for prime availability, we took a daring step towards constructing a single stretched database cluster spanning a number of information facilities. This structure not solely optimized useful resource utilization and diminished each preliminary and upkeep prices but in addition ensured seamless information availability.
By rethinking conventional index database infrastructure fashions, we redefined AI-powered automation for Cisco case administration, paving the best way for quicker, smarter, and cheaper help options.
How we solved it – The expertise basis
Constructing a Multi middle trendy index database cluster required a sturdy technological basisable to dealing with high-scale information processing, ultra-low latency for quicker information replicationand cautious design method to construct a fault-tolerance to help excessive availability with out compromising efficiency, or cost-efficiency.
Community Necessities
A key problem in stretching an index thatTheir cluster throughout a number of information facilities is community efficiency. Conventional excessive availability architectures depend on separate clusters per information middletypically combating information replication, latency, and synchronization bottlenecks. To start with, we carried out a detailed community evaluation throughout our Cisco information facilities specializing in:
- Latency and bandwidth necessities – Our AI-powered automation workloads demand real-time information entry. We analyzed latency and bandwidth between two separate information facilities to find out if a stretched cluster was viable.
- Capability planning – We assessed our anticipated information development, AI question patterns, and indexing charges to make sure that the infrastructure might scale effectively.
- Resiliency and failover readiness – The community wanted to deal with automated failovers, guaranteeing uninterrupted information availability, even throughout outages.
How Cisco’s high-performance information middle paved the best way
Cisco’s high-performance information middle networking laid a powerful basis for constructing the multi-data middle stretch single database cluster. The latency and bandwidth supplied by Cisco information facilities exceeded our expectation to confidently transfer on to the following step of designing a stretch cluster. Our implementation leveraged:
- Cisco Software Centric Infrastructure (ACI) – Provided a policy-driven, software-defined community, guaranteeing optimized routing, low-latency communication, and workload-aware visitors administration between information facilities.
- Cisco Software Coverage Infrastructure Controller (APIC) and Nexus 9000 Switches – Enabled high-throughput, resilient, and dynamically scalable interconnectivity, essential for fast information synchronization throughout information facilities.
The Cisco information middle and networking expertise made this doable. It empowered Cisco IT to take this concept ahead and enabled us to construct this profitable cluster which saves vital prices and offers excessive operational effectivity.
Our implementation – The multi-data middle stretch cluster leveraging Cisco information middle and community energy
With the fitting community infrastructure in place, we got down to construct a extremely accessible, scalable, and AI-optimized database cluster spanning a number of information facilities.
Cisco multi-data middle stretch Index database cluster
Key design selections
- Single logical, multi-data middle cluster for real-time AI-driven automation – As an alternative of sustaining separate clusters per information middle which doubles prices, will increase upkeep efforts, and calls for vital handbook intervention, we constructed a stretched cluster throughout a number of information facilities. This design leverages Cisco’s exceptionally highly effective information middle community, enabling seamless information synchronization and supporting real-time AI-driven automation with improved effectivity and scalability.
- Clever information placement and synchronization – We strategically place information nodes throughout a number of information facilities utilizing customized information allocation insurance policies to make sure every information middle maintains a novel copy of the info, enhancing excessive availability and fault tolerance. Moreover, domestically hooked up storage disks on digital machines allow quicker information synchronization, leveraging Cisco’s sturdy information middle capabilities to realize minimal latency. This method optimizes each efficiency and cost-efficiency whereas guaranteeing information resilience for AI fashions and demanding workloads. This method helps in quicker AI-driven queries, decreasing information retrieval latencies for automation workflows.
- Automated failover and excessive availability – With a single cluster stretched throughout a number of information facilities, failover happens routinely as a result of cluster’s inherent fault tolerance. Within the occasion of digital machine, node, or information middle outages, visitors is seamlessly rerouted to accessible nodes or information facilities with minimal to no human intervention. That is made doable by the sturdy community capabilities of Cisco’s information facilities, enabling information synchronization in lower than 5 milliseconds for minimal disruption and most uptime.
Outcomes
By implementing these AI-focused optimizations, we ensured that the case administration system might energy automation at scale, scale back decision time, and keep resilience and effectivity. The outcomes had been realized rapidly.
- Sooner case decision: Diminished decision time from hours/days to only minutes by enabling real-time AI-powered automation.
- Value financial savings: Eradicated redundant clustersslicing infrastructure prices whereas enhancing useful resource utilization.
- Infrastructure price discount: 50% financial savings per quarter by limiting it to at least one single-stretch cluster, by finishing eliminating a separate backup cluster.
- License price discount: 50% financial savings per quarter because the licensing is required only for one cluster.
- Seamless AI mannequin coaching and automation workflows: Supplied scalable, high-performance indexing for steady AI studying and automation enhancements.
- Excessive resilience and minimal downtime: Automated failovers ensured 99.99% availability, even throughout upkeep or community disruptions.
- Future-ready scalability: Designed to deal with rising AI workloads, guaranteeing that as information scales, the infrastructure stays environment friendly and cost-effective.
By rethinking conventional excessive availability methods and leveraging Cisco’s cutting-edge information middle expertise, we created a next-gen case administration platform—one which’s smarter, quicker, and AI-driven.
Extra sources:
Share:
